Help


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Looking for answers to frequently asked questions? Browse our F.A.Q. Are you having trouble accessing online resources from home? Check out the technology F.A.Q.

Need help researching a paper, class assignment, or topic of interest? Looking for advice on leisure reading? Our friendly and experienced library staff are here to help - in person, or wherever you are by phone and online.

Try our "Live Help" feature by Meebo. Just type your question into the box on the right. If we're offline, leave a message with your email address and we'll get back to you as soon as possible. You can also contact use in one of the following ways listed below:



Need help setting up your CLC Student Email account? Check out our help document for assistance or call the help desk at 847-543-2052.


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Online

 
  • Instant Messaging
    A CLC Librarian is available to answer your questions via instant messaging during regualar library hours. The Library has screen names for AOL Instant Messenger (AIM), MSN, Yahoo! Don't forget to add us to your buddy list!

    Library Screen Names:
    AIM and Yahoo!: CLCLibrary
    MSN: CLCLibrary@hotmail.com


  • Email
    You can email your questions to clclibrary@clcillinois.edu, a librarian at the college. Please allow 48 to 72 hours for a reply due to heavy volume.


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By Phone
  Please leave a message if we are unavailable to answer your call and we will get back to you as soon as possible.
  • Reference Librarians
    All of our librarians are faculty members with a minimum of a Masters degree. They can help you will all aspects of your research. You can reach a librarian during library hours by calling the Reference Desk at Grayslake (847) 543-2071 or Southlake (847) 543-6534.


  • Circulation Staff
    Our friendly and experienced circulation staff members are here to assist you throughout the checkout, renewal, overdue and return processes. You can reach the circulation department by calling the Circulation Desk at Grayslake (847) 543-2619 or Southlake (847) 543-6533.


  • SMS/Text Message
    To contact the Library via SMS/text, just text:
    clclibrary your question to 265010

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In Person
Need help with your research? Visit the Reference desks at the Grayslake and Southlake campuses for in person assistance during normal library hours. We also offer assistance at Lakeshore campus. For hours and availability please see the Lakeshore Campus section of this website.

Don’t waste a trip

If you are looking for an item check the online library catalog http://lrc.clcillinois.edu first to see if it has already been checked out before you make a trip to the library.
Grayslake Hours: M - Th 8:00am to 10:00pm | Friday 8:00am to 4:30pm | Saturday 9:00am to 4:30pm | Sunday 1pm to 5pm | Closings
Southlake Hours: M - Th 8:00am to 7:00pm | Friday 8:00am to 4:30pm | Saturday and Sunday Closed
Lakeshore Hours: M - T 9:00 am to 1:00 pm | W - Th 3:00 pm to 7:00 pm

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The main branch of CLC Libraries and Instructional Services is located at:
College of Lake County 19351 W. Washington Street, Grayslake, IL 60030
Phone: 847-543-2071 | Fax: 847-223-7690 | Email: librarian@clcillinois.edu

© 2009 College of Lake County. All Right Reserved.
Publisher: CLC Libraries and Instructional Services | Terms of Use |

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